Better Business Bureau
Start With Trust
In Southern Nevada
BBB For Consumers
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
Back To TopThis company is not a BBB Accredited Business.
BBB Rating
Back To TopBased on BBB files, this business has a BBB rating of F.
Reasons for this rating include:
Number of complaints filed against this business.
Failure to respond to complaints filed against this business.
Number of complaints filed against this business that were not resolved.
Click here for an explanation of BBB Ratings.
Business Contact and Profile
Back To Top| Company Name: | One Stop Motors | |
| Company Address: |
2950 S. Rancho Dr. #200 Las Vegas, NV 89102 |
|
| Phone Number: | (877) 566-6686 | |
| Original Business Start Date: | September 2003 | |
| Type of Entity: | Corporation | |
| Incorporated: | 4/16/2004 in NV | |
| Principal: | Robert Wilder, President | |
| Customer Contact: | Elise O'Keefe, Resolution Manager | |
| BBB Accreditation Status: | This company is not a BBB Accredited Business. | |
| Type of Business: | Advertising - Company | |
| Web Site Address: | www.onestopmotors.com |
Products and Services
Back To TopThis business offers typical products and services for the Type of Business shown above.
Business Management
Back To TopThe BBB has no information regarding business management at this time.
Alternate Business Names
Back To Top
Onestopmotors.com
OSM
Licensing
Back To TopAs of 10/12/2009, we confirmed this company has a valid local business license for the locale in which they operate.
Customer Complaint History
Back To TopWhen considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
The Bureau processed a total of 203 complaint(s) about this company in the last 36 months, our standard reporting period.
Complaints Concerned:
37 - Selling Practices
2 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
7 - Sales presentation used dishonest sales practices
1 - Sales presentation not consistent with the written agreement
1 - Sales presentation not consistent with advertisement
1 - Sales presentation did not disclose complete pricing information
21 - General Sales Complaint Issues
76 - Advertising Issues
4 - Advertisement misrepresented a product
10 - Advertisement misrepresented a service
2 - Advertised terms not honored
60 - General Advertising Complaint Issues
30 - Service Issues
7 - Improper or inferior service
4 - Failure to honor service estimate or agreement
19 - General Service Complaint Issues
3 - Billing or Collection Issues
1 - Unauthorized credit card charges
1 - Unauthorized bank debits
1 - Improper billing or collection practices
38 - Refund or Exchange Issues
1 - Failure to honor refund, exchange or credit policies
37 - General Refund or Exchange Complaint Issues
10 - Contract Issues
5 - Failure to honor a contract or agreement
5 - General Contract Complaint Issues
3 - Guarantee or Warranty Issues
1 - Failure to honor money-back guarantees
2 - General Guarantee or Warranty Complaint Issues
2 - Repair Issues
2 - General Repair Complaint Issues
4 - Customer Service Issues
4 - General Customer Service Complaint Issues
The 203 complaint(s) closed in the last 36 months was/were closed as:
113 - Resolved
4 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
109 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
3 - Unresolved
3 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatoryprocess.
56 - Administratively Closed
50 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
5 - BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
31 - No Response
31 - Company failed to respond to the BBB or to the consumer to resolve the issues.
Government Actions
Back To TopThe BBB has no information regarding government actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding advertising review at this time.
BBB Copyright and Reporting Policy
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